POLICY | SAFEGUARDING YOUR INTERESTS

Safe Shopping Assurance

The Salon ComfortTM Website is designed to safeguard your shopping experience on our SSL-encrypted e-commerce network. We process credit cards online in real time, and automatically reply to let you know your order has been received. We'll also let you know when your order has shipped.

Shipping Policy

Salon Comfort ships all orders primarily via USPS  and via UPS for expedited shipping only. Our e-Commerce platform provides customers with a flat rate price when shipping via USPS and a shipping price quote based on ship weight and zip code for expedited shipping via UPS.

Privacy Policy

Salon Comfort values safety and security, as well as your right to privacy. This policy explains how we collect, share, use, and protect information when you visit or use this online service or interact with Salon Comfort's digital advertising or social media campaigns. 

As you review this Privacy Policy, please keep in mind that Salon Comfort's social media sites and pages may have different terms from this policy regarding privacy of your information. Please refer to the privacy information for the specific social media sites you use regarding sharing of your information.

To protect your information, we use security tools requiring a User ID and password when you set up an account at our Website. Additionally, our payment processing merchants use secure gateways. The Salon Comfort Website is hosted on tiered, high-performance servers with dual-layer firewall protection to guard against hacking.

We advise all consumers to learn how to prevent fraud and identity theft. You can learn about fraud prevention at Websites such as those offered by State Attorney offices (see this site) and also visit DaleyLawBlog for various articles on this subject.

Salon Comfort does not and will not ever sell your personal information to third parties or provide it to third parties not directly engaged in delivery of your product. Visitor information, such as name, address, telephone number, email addresses and birthdays are gathered through voluntary form submission  used for direct communication with customers who provide that information and opt to be placed on our contact lists. We invite customers to provide their birthday so we can send special promotions to help them celebrate. Contact information os maintained in a highly secure password-protected area of our Website and accessible only to Salon Comfort administrators, including our Website host and help desk personnel. 

Should you have additional questions about our privacy policy, please email CustomerService@SalonComfort.com.

Satisfaction Guarantee

From our very first SpallowTM System prototype, we have solicited and integrated customer feedback to continuously improve our products. We want you to enjoy using them. Salon Comfort is pleased to offer a 60-day return policy to ensure that you are highly satisfed. If you are unsatisfied with your purchase for any reason, please contact Salon Comfort within 60 days, and let us know your concern. Our Customer Support team will provide you with a satisfactory solution, refund or replacement based on your need. You also may send us a note or product feedback via the form on our Comments page. In the event that you are highly satisfied with our products, please also consider sending us a comment or testimonial today. We value your feedback.

Return Policy

If you choose to return your purchase and/or contact us about a problem with our product within 60 days of purchase, we will issue you a full product refund. Salon Comfort is committed to ensuring excellent customer satisfaction. In the event that you have a concern or choose to return a product you have purchased directly from Salon Comfort, please call us at 855-772-5569, send email to CustomerService@SalonComfort.com, or fill out the form on our Comments page with information about your return request. Our customer service team is interested in hearing your feedback and will provide you with return instructions. Also see our Spallow FAQ for information.

Disclaimer
The Spallow System and Spallow neck rest was developed to facilitate a more enjoyable and relaxing experience at the salon sink. It's not a cure. It's a comfort. Salon Comfort
does not recommend Spallow as an alternative to appropriate medical care for neck pain. If you suffer from neck pain, we encourage you to see a qualified healthcare provider.
 


your neck will thank you TM